Payment and deposit
- All prices are inclusive
- Our payment terms for all bookings are:
25% deposit with the remaining balance due 3 days before the booking.
Wedding car hire payments will be taken 14 days prior to the event
3. Your booking may be subject to additional waiting time and car park charges.
Cancellation and Refund Policy
- If a booking is cancelled by the Customer within 48 hours from the start of the period of hire, 50% of all monies paid will be non-refundable.
- If a booking is cancelled by the Customer within 24 hours from the start of the period of hire, 100% of all monies paid will be non-refundable.
- If the customer does not appear at the time and place designated as the pickup point, all monies paid will be non-refundable.
Terms and Conditions
- London prestige chauffeurs request a minimum of 12 hours notice for any online bookings.
- If you would like to book a car with less than 12 hours notice – Please call our help-line: +44 (0)7875 127 110
- Whilst we do our utmost to ensure our drivers are punctual, you will understand that we cannot accept responsibility for delays caused by circumstances out of our control.
- The driver will drive at safe and sensible speeds in accordance with road conditions, traffic and the legal speed limits.
- Clients are responsible for any damage they cause to the interior and or exterior of a vehicle on hire to them and will be billed accordingly for any repair or valeting required in order to reinstate a vehicle to working order..
- If there are any changes or variations including extra mileage to the journeys other than what was agreed at the time of booking, the client will be charged extras in accordance with the pricing structure on our website.
- We reserve the right to change your vehicle or chauffeur at any time if necessary.
- Every effort will be made by London prestige chauffeurs to ensure that our vehicle(s)arrive on time.
- Our Chauffeur(s) will travel by the most appropriate route on the day, unless instructed otherwise by the Customer at the time of booking.
- All vehicle(s) are fully insured for passenger and third party claims. However, customer’s properties are carried entirely at their own risk and we shall not be held responsible/liable for any loss/damage to such property.
- London prestige chauffeurs and its chauffeurs have the right to refuse to carry any passenger who is thought to be under the influence of alcohol or drugs and whose behaviour poses a threat either to the Chauffeur, the vehicle or any other passenger(s).
- All our vehicles are non-smoking.
- Nothing contained in these terms and conditions can affect the Client’s’ statutory rights.